Agent Global Air Cargo Programs

Task Responsibilities:

• Develop and measure standard metrics, incl. inputs and outputs of oprational business processes, identify opportunities of improvement, develop a plan for implementing improvements and monitoring new processes to ensure it works as intended.
• Work with front-line staff, following up on implementing reviewed and/or new procedures resulting from e.g. CAPA initiatives.
• Help fostering a culture of sustainable change through the creation and embedding of LEAN methodology, and the supporting framework, to deliver business transformation, where required.
• Ensure compliance with the various industry standards and procedures e.g. Cargo iQ, e-freight, air cargo messages.
• Establish and maintain Risk Assessment Register e.g. Cargo iQ
• Analyze trends networkwide.
• Establish a system to ensure lessons are learned from incidents and findings and translate this learning into improved performance, supported by continuous assessment of outcome.
• Evaluate the effectiveness of procedures, training programs.
• Promote best practices.
• Administer iCargo Operations web portal e.g. new customers, respond to an extensive variety of questions from customers.

Essential Requirements For The Position:

• Min 1-3 years proven continuous improvement analytical experience in a similar role incl. project management and business analysis.
• Understanding of continuous improvement concepts like Six Sigma, Lean is an advantage.
• Ability to set up and facilitate service improvement sessions with relevant stakeholders.
• Proficient in the use of Microsoft Office, incl. Project, Visio, Word, Excel, Outlook, and PowerPoint.
• Experience in designing or implementing a framework for continuous improvement in a multi-cultural organization
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of partners, senior managers, and subject matter experts.
• Strong analytical, project and product management skills, incl. a thorough understanding of how to interpret business needs and translate them into operational requirements.
• Experience in the entire project lifecycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage between.
• Fluency in written and spoken English; other languages are a distinct advantage.

Working Conditions:

• Full-time, permanent position based in Luxembourg.
• Occasional travel required.
• A certificate of good conduct (casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection.

Benefits we offer

• Flexible working hours and a work from home policy
• Profit-sharing scheme (according to our Collective Work Agreement)
• 27 vacation days and additional 4 special paid-off days (incl. annual vacation allowance)
• Numerous discounts in the wider region as well as selected travel discounts
• Trainings and career mobility opportunities within the various departments
• Onsite parking and canteen (with subsidized meal vouchers)